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Councils urged to offer help to the lonely elderly; Lowe looking London: Oxford Street: People and buses along street Legs of shoppers along People along with shopping bags Legs and shopping bags along GIR: INT Laura Alcock-Ferguson (Director, Campaign to End Loneliness) interview SOT Location unknown: Various of Bob Lowe sitting in garden chair Hands on lap Bob Lowe interview SOT INT People at desks and speaking on telephones 'The Silver Line' poster on wall 'No question too big, No problem too small, No need to be alone' Woman speaking into headset Sophie Andrews (Chief Executive, Silverline) interview SOT Front door and entrance hall / Lowe along fron door Lowe sitting in chair in living room Side view Lowe sitting in chair